tax2u Ltd Terms and Conditions
The following words shall have the following meanings:
1.1 CUSTOMER means any individual, partnership, limited company, charity or organisation that from time to time purchases Services from the SubSupport
1.2 TAX2U LTD. means Tax2u Ltd, SS House 67a Main Avenue Enfield EN1 1DS
1.3 SERVICE(s) means the items specified in each of our Products which are detailed in our Product Catalogue (insert hyperlink to product catalogue)
1.4 PRODUCT means packaged Services created by the Tax2u Ltd. and detailed in the Product Catalogue (insert hyperlink to product catalogue)
1.5 PRODUCT CATALOGUE means the list of Products created by the Tax2u Ltd. for purchased by the Customer (insert hyperlink to product catalogue)
1.6 FEE(s) shall mean all charges and expenses that will by invoiced by the Tax2u Ltd. to the Customer for the Services provided under the Product.
1.7 SPECIAL OFFER(s) means any discount applied to the Fees for the Product and Services detailed within the Product Catalogue.
1.8 T&C’s means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Tax2u Ltd.
1.9 TAX RETURN means a document that must be filed with the HMRC declaring liability for taxation.
1.10 HMRC means Her Majesty Revenue & Customs www.gov.uk/government/organisations/hm-revenue-customs
1.11 MONTHLY DIRECT DEBIT PRODUCT means a Product designed by Tax2u Ltd. that the Customer is charged on a monthly basis for our Services.
11.12 TAX YEAR means 6th April to 5th April of the following year (for example the tax year 2018/19 is from 6th April 2018 to 5th April 2019)
11.13 PAYE FLAT RATE TAX REBATE means the process of claiming for for items such as, but not limited to, uniform purchase and cleaning of uniform. This claim can go back up to four years.
3. Product, Service & Fees.
3.1 All Services provided by Tax2u Ltd. to the Customer will be detailed in the Product Catalogue.
To enable Tax2u Ltd. to perform its obligations the Customer shall:
6.3 Obtain all necessary permissions and consent which will be required before the commencement of the services, the cost of which is the sole responsibility of the Customer. In certain circumstances this may include evidence that the customer holds a specific legal status in respect to a related individual and can make decisions in their best interests. E.g. Enduring Power of Attorney
6.4 Comply with such other requirements as may be set out in the process of Tax2u Ltd. completing obligations under these T&C’s relating to SubSupport’s Services or otherwise agreed between the parties.
7.1 Tax2u Ltd. shall perform the Services with reasonable skills and care and to a reasonable standard in accordance with recognised standards and codes of practice
7.2 The Tax2u Ltd. accepts all responsibility to fulfil the service that is within its’ control, by the agreed timescales and to a satisfactory standard.
8.1 Information disclosed by the customer will be kept confidential and shared only with relevant staff providing the Service as agreed.
8.2 All information retained by the Tax2u Ltd. will be processed strictly in accordance with the provisions of the Data Protection Act 1998 and its successors. Such information shall be held solely for the purposes of fulfilling the contract.
8.3 The Tax2u Ltd. will not transmit any personal data held on behalf of the client except where a) The transfer is a necessary part of the work undertaken to fulfil the contract or b) There is a requirement to do so by operation of the law. For example, if there is a situation where concerns are raised regarding the safety and well-being of the customer, or for the person for whom the service is provided.
9 Events outside of SubSupports Control
Tax2u Ltd. will always endeavour to deliver the Services as agreed but we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&C’s that is caused by an event or circumstances outside our control. In such circumstances Tax2u Ltd. will contact you, the Customer, as soon as reasonably possible to notify you and our obligations under these T&C’s will be suspended for the duration of the event outside our control. If the event outside Our control continues for 4 (four) weeks, We have the right to terminate the Contract between Us without further liability to You (except that We will refund to You any amounts paid in respect of Services not performed at that time).
10. Complaints And Disputes
10.1 The Tax2u Ltd. team will always aim to deliver excellence however there may be times when the customer is not happy with the service provided by the SubSupport. The Tax2u Ltd. has a complaints procedure. A copy will be issued with the proposal. This procedure sets out the process for making a complaint and the amount of time you should expect to wait for a full response and investigation.
10.2 If there is a dispute about the interpretation or operation of SubSupports Service then the Tax2u Ltd. will make every effort to resolve the dispute when and where it arises, negotiating on the basis of good faith.
11. Cancellations & Termination
11.1 In the event that the Direct Debit for Products and Services was taken out by you, the Customer, by mistake or you have changed you mind about taking our Products and Services, we can provide you with a full refund provided you have notified us within 14 days of taking out the Direct Debit for the Service.
11.2 In the event that the Direct Debit for Products and Services was taken out by you, the Customer, by mistake or you have changed you mind about taking our Products and Services and you notified us outside of 14 days of taking out the Direct Debit for the Service we will cancel your Direct Debit but reserve the right not to provide a refund.
11.3 In the event that you, the Customer, are not a Direct Debit Customer but are opting for our our one-off Service, details of which can be found in our Product Catalogue (insert hyperlink for the product catalogue), and you send us your information and you have done this by mistake or you have changed your mind about using our Services you have 14 days from the date you send us your first piece of information to cancel this Service. Tax2u Ltd. will not charge you for the work carried out to date.
11.4 In the event that you, the Customer, are not a Direct Debit Customer but are opting for our our one-off Service, details of which can be found in our Product Catalogue (insert hyperlink for the product catalogue), and you send us your information and you have done this by mistake or you have changed your mind about using our Services and you notify us about cancellation and/or termination of our Service outside of 14 days from the date you send us your first piece of information, Tax2u Ltd. reserve the right to charge you for the Services carried out to date in accordance clause 4 (Payment).
11.5 Where the Customer has a monthly Direct Debit for Services may cancel the Service by notifying the Tax2u Ltd. in writing at the address above giving 14 days’ notice.
11.6 All work undertaken up to receiving cancellation must be paid for within the notice period
11.7 The Tax2u Ltd. may terminate the Service for any good reason within 14 days, giving written notice to the customer
11.8 The Tax2u Ltd. may, at the customer’s expense charge any costs relating to the winding up of any work being carried out as part of the Services including, but not limited to, Fees, court or tribunal costs or any other reasonable third party liabilities
12. Force Majeure
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
If any term or provision of these T&C’s is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these T&C’s had been agreed with the invalid, illegal or unenforceable provision eliminated.
14. Governing Law And Jurisdiction
Any disputes or claims arising out of or in connection with these T&C’s of business shall be governed by and construed in accordance with the law of England and Wales
15. Money Laundering
To help Tax2u Ltd. guard against financial crime we are obliged to comply with the Money Laundering Regulations 2007, the Proceeds of Crime Act 2002, and the Terrorism Act 2000.
These require Tax2u Ltd. to carry out identity verification checks before allowing the use of the Service. Tax2u Ltd. may request and retain from you such information and documentation as we require for these purposes, and/or make searches of appropriate databases, and to report, in accordance with the relevant legislation and regulations. Carrying out an identity verification check will place a soft footprint on your credit file however it will not affect your credit rating in any way. If we cannot adequately confirm your identification in accordance with this legislation we reserve the right to refuse you use of the Service.
We have a duty under section 330 of the Proceeds of Crime Act 2002 to report to the National Crime Agency (NCA) if we know, or have reasonable cause to suspect, that you or anyone connected with your business are or have been involved in money laundering. Failure on our part to make a report where we have the knowledge or reasonable grounds for suspicion would constitute a criminal offence.
16. How to contact Tax2u Ltd.
If you, the Customer, have any questions or if you have any complaints, please contact us
If you wish to contact us, or if any clause in these T&C’s requires you, our Customer, to give us notice in writing, you can send this to Tax2u Ltd. by e-mail at [email protected]. We will confirm receipt by contacting you in writing. If We have to contact you or give you notice in writing, Tax2u Ltd. will do so by e-mail or by pre-paid post to the address You provide to us in the online registration of your account (or any other address you have notified to us subsequently).
17. Accepting SubSupport’s Terms & Conditions (T&C’s)
By sending us your information to complete your Tax Return Tax2u Ltd. will initiate our Services to you, the Customer. Once our Services are initiated then these T&C’s and shall come into full affect.
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