In order for Tax2u Ltd to remain up to date with standards and continue to provide a reputable service, it’s important that there is a lawful agreement between us and our clients.  Yes, it’s the boring bit but essential for us all.  The most important section about our fees is here.

Our Flat Rate tax rebate service is a no win no fee. If you don’t get any tax back you don’t pay us anything. If you do get any tax back our fee is £30 (+vat) or 26% of the rebate (+vat), whatever fee is higher. If your tax return is any less than £30 (+vat) Tax2u Ltd we will keep the rebate as the chargeable fee, we will not invoice you for anything further.

Our self assessment standard rate is £180+vat and you are deemed to have accepted this fee as soon as you send any information to us.

1. Definitions:  The following words shall have the following meanings:
   
   1. CUSTOMER means any individual, partnership, limited company, charity or organisation that from time to time purchases Services from the tax2u Ltd
   2. Tax2u Ltd(‘s) means Tax2u Ltd Support Limited, Tax2u House, 67a Main Avenue Enfield EN1 1DS
   3. SERVICES means the items specified in each of our Products which are detailed in our Product Catalogue
   4. PRODUCT means packaged Services created by the Tax2u Ltd and detailed in the Product Catalogue
   5. PRODUCT CATALOGUE means the list of Products created by the Tax2u Ltd for purchased by the customer Product Catalogue
   6. FEE(s) shall mean all charges and expenses that will by invoiced by the Tax2u Ltd to the customer for the Services provided under the Product.
   7. SPECIAL OFFER(s) means any discount applied to the Fees for the Product and Services detailed within the Product Catalogue
   8. T&C’s means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Tax2u Ltd.
   9. TAX RETURN means a document that must be filed with the HMRC declaring liability for taxation.
   10. HMRC means Her Majesty’s Revenue & Customs https://www.gov.uk/government/organisations/hm-revenue-customs
   11. MONTHLY DIRECT DEBIT PRODUCT means a Product designed by Tax2u Ltd that the customer is charged for, on a monthly basis for our Services.
   12. MATCH PRICE GUARANTEE means we will match and beat anyone else price by 10%. To qualify you need to send us a screenshot or a formal quotation from an accountant, showing their price and describing the full service offered, in order for us to consider the reduced fee for you.
   13. The Fast Track service means an internal Tax2u process that we use to give priority from all the UTR applications, to UTR applications that paid for this service and make sure that we submit the application to HMRC the same day once all info have been received along with identification documents.

2. General:
   
   1. These T&C’s shall apply to all customers who engage with Tax2u Ltd for Services provided by Tax2u Ltd to the customer and shall prevail over any other documentation or communication by the customer.
   2. Any variation to these T&C’s shall be inapplicable unless agreed in writing by Tax2u Ltd.
   3. Tax2u Ltd are not HMRC nor form any part of HMRC, however Tax2u Ltd is an accredited agent providing accountancy services to our customer base.
   4. It is Tax2u’s responsibility to pass along and adhere to any rules, stipulations or guidelines provided by HMRC to our customer’s.
   5. Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which Tax2u Ltd may be entitled in relation to the Services, by virtue of any statute law or regulation.
   6. Nothing in these T&C’s shall affect the customer’s statutory rights as a consumer.
   7.  Here you can also read our Privacy Policy and Communication Policy understand how we save and use your personal info and how is best to communicate with us

3. Product, Service & Fees:
   
   1. All Services provided by Tax2u Ltd to the Customer will be detailed in the Product Page.  We offer 2 main services
      
      1. Flat Rate Tax Rebate Service (Actioned by the client by signing the Deed of Assignment Form)
      2. Self Assessment Tax Returns (Yearly Accounting Service or Tax2u Once)
   2. All Services and Fees relating to the Products detailed in the Product Page are subject to change. Tax2u Ltd will notify our Customers who are already taking our Services and paying Fees of these changes with a minimum of three months notice.
   3. Tax2u Ltd reserve the right to make changes to the services detailed within the Product Page at any time without notice to customers who are engaging with Tax2u Ltd, but has not had their Tax Return submitted to HMRC.
   4. Tax2u shall not be liable for failure to complete the work within the original proposed timeline.
   5. The fee for the Product and associated services are set out in the Product Page
   6. All fees are subject to change at Tax2u’s discretion. Where fees do change the customer will be notified with as much notice as possible with a minimum of three months.
   7. In the event that Tax2u Ltd make changes to fees, services detailed within their product that are stipulated by law these changes will be made immediately and notification to the customer will be provided as soon as possible.
   8. If the client hasn’t provided their bank details for repayment with 2 years of their claim the money becomes the ownership of Tax2u.
      

   9. The clients service is deemed complete when vat invoice is raised.

   10. Vat invoices for our PAYE rebate service will be raised once the client has request repayment of their rebate.

4. Payment for Services:
   
   1. There are 2 payment options for our Paid Fast Track UTR service: One off payment (£19.99) or as part of our Yearly Accounting Services. If you choose the latter option, the service requires the payment of the first monthly fee (£12+vat) of the Yearly Accounting Services. The client will remain on the direct debit plan for the next 11 months to cover the 12 payments, in order to get the benefit of the Yearly Accounting Service. 
   2. To be able to chase HMRC and talk in the name of any clients, including the ones that chose to Fast Track their UTR application, the following identification documents must be provided in the first 10 days since the request of the service: Valid ID with photo, Selfie holding the valid ID, a recent Proof of address document that shows name and address.
   3. Our paid Fast Track service guarantees that we will prioritise the application internally and submit it on the same day from the moment we have received the all the identification documents, ID, selfie and proof of address documents. Once we submit your UTR application to HMRC, it is up to HMRC to process it and send it to your home address by post in 10 working days.
   4. Our Flat Rate tax rebate service is a no win no fee. If you don’t get any tax back you don’t pay us anything. If you do get any tax back our fee is £30 (+vat) or 26% of the rebate (+vat), whatever fee is higher. If your tax return is any less than £30 Tax2u Ltd will keep the rebate as the chargeable fee, we will not invoice you for anything further
   5. Our self assessment standard rate is £180+vat and you are deemed to have accepted this fee as soon as you send any information to us.
   6. In the event that the customer is due a rebate of taxes following submission of their Tax Return to HMRC by Tax2u Ltd then payment of the fee will be deducted from the rebate.
   7. In the event the fee is greater than the rebate of taxes then the customer is liable for the remainder of the fee which will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
   8. In the event the customer is not due a rebate of taxes from HMRC then the customer is liable for the payment of the fee in total which will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
   9. In the event the customer has to pay HMRC taxes and any other direct fees to HMRC then the customer is still liable for the fee for services carried out by Tax2u Ltd which will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
   10. Failure to pay the fee for the services carried out by Tax2u Ltd under these T&C’s will result in Tax2u Ltd contacting the customer for payment.
   11. Unless an agreement of a special offer or a discounted fee is agreed between customer and Tax2u Ltd the entire fee will be paid which will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
   12. In the event the customer takes our one monthly direct debit products, detailed in the Product Page then the customer will have paid a monthly access Fee. This Fee is taken from the customer’s bank account on a monthly basis excluding the VAT that will be invoiced at the end of the financial year.
   13. For all our monthly direct debit products, every month our clients will only be charged the monthly amount excluding the VAT. We will invoice the VAT at the end of the year and we will claim it as expense, along with the entire payments made by the end of the financial year, this will save you 20% in tax.  
   14.  The amount paid for any of our monthly direct debit products, will be offset as an expense to lower your taxable income when we submit your Tax Return and that will save you 20% of the Yearly cost. 
   15. In the event the customer has not built up a full year of monthly direct debits to cover the full cost of the Tax Return then Tax2u Ltd reserves the right to invoice the remainder of the fee which is pro-rata and will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
   16. In the event that a customer misses a Direct Debit payment for one or more months Tax2u Ltd reserves the right to take the missing payment or payments in the following month.
   17. All our customers that get an offer to subscribe to one of our Direct Debit monthly payments services at a discount offer price, in order to maintain the same discounted price though all 12 months of subscription, each monthly payment needs to be successfully made with no interruptions that are greater than 15 calendars days.
   18. If a monthly payment of a Direct Debit that started with an offer price fails, the customer has up to 15 calendar days to notify us that he wants to continue and update his payments details or his monthly payment will lose the discount price offer and will revert to the full price of the service.
   19. If the customer chooses not to continue with the Tax2u Ltd’s services for any reason, then any payment made on the direct debit scheme or Yearly Accounting Service will not be repaid to the customer. The fee paid until the date of cancellation is the fee incurred for any service supplied up until that point.
   20. If the customer ignores or refuses to pay the fee, Tax2u Ltd reserve the right to hand the debt over to debt collectors. The customer will be given a 7 day notice to pay the outstanding balance before the debt is handed over the debt collection company.
   21. If payment is not made by the due date then Tax2u Ltd reserve the right to hand over the debt to a third party debt collection agency.  If the debt is referred then a 20% administration charge will be added to the value of the debt.  If the debt remains unpaid after 7 days then the cost of the solicitors and any further legal costs will be the clients sole responsibility.

5. Re-payment of Tax Rebate to the Customer
   
   1. If the customer is due a tax rebate, less Tax2u Ltd’s fee, and the customer has provided all the correct information which includes, but not limited to, correct bank account details and valid photo identification then Tax2u Ltd will transfer the funds within 14 working days.
   2. In order for any repayment to be made the customer must have provided clear repayment instructions to Tax2u Ltd, otherwise no repayment can be made.
   3. If the client provides any incorrect details, whatsoever, then Tax2u Ltd can take no responsibility for the successful return of the Tax Rebate, for example, if the incorrect bank details are provided and payment is made into the wrong account then it is the customer’s sole responsibility to recover the funds.

6. Liability and Responsibilities:
   
   1. Under the T&C’s of this agreement Tax2u Ltd act solely for the individual for whom the Tax Return is being prepared, processed and submitted to HMRC.
   2. Tax2u Ltd will prepare the customer’s self-assessment tax return together with any supplementary documents required from the information and explanations that the customer provides to Tax2u Ltd.
   3. After obtaining the customer’s written approval (via email or text message), Tax2u Ltd will submit customer’s Tax Return to HMRC.
   4. Tax2u Ltd do not accept responsibility if the customer acts on advice given by Tax2u Ltd on an earlier occasion without first confirming with Tax2u Ltd that the advice is still valid in the light of any change in the law or the customers circumstances.
   5. Tax2u Ltd will accept no liability for losses arising due to changes in the law or the interpretation thereof that are first published after the date on which the advice is given.
   6. It is the Customer’s responsibility to provide complete and accurate information to Tax2u Ltd for the purposes of Tax2u Ltd completing the Customer’s Tax Return.
   7. Tax2u Ltd do not accept any liability for false information whether this was provided by accident, mistake or intentionally by the customer which results in HMRC being misled.
   8. Where Tax2u Ltd are appealing fines and/or penalties that have been applied to the customer’s HMRC account Tax2u Ltd cannot assure or guarantee the customer on removing fines.

7. Customer Obligations:  To enable Tax2u Ltd to perform its obligations the Customer shall:
   
   1. Provide Tax2u Ltd with any information reasonably required for the accurate completion of the Customer’s Tax Return.
   2. Provide accurate bank details and photo identification to allow release of funds from Tax2u Ltd to the Customer, inline with clause 4. Payment detailed within these T&C’s.
   3. Obtain all necessary permissions and consent which will be required before the commencement of the services, the cost of which is the sole responsibility of the Customer. In certain circumstances this may include evidence that the customer holds a specific legal status in respect to a related individual and can make decisions in their best interests. E.g. Enduring Power of Attorney.
   4. Comply with such other requirements as may be set out in the process of Tax2u Ltd completing obligations under these T&C’s relating to Tax2u’s Services or otherwise agreed between the parties.

8. Tax2u Ltd’s Obligations:

8. 1. Tax2u Ltd shall perform the services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
   2. Tax2u Ltd accepts all responsibility to fulfil the service that is within its’ control, by the agreed timescales and to a satisfactory standard.
   3. Tax2u Ltd are committed to the following service standards;
      
      1. All information supplied by Tax2u Ltd to the customer will be impartial.
      2. Tax2u Ltd will provide understandable information that will empower an individual to choose the right care choice for them.
      3. Identified cultural priorities will be respected.
      4. Individual and diverse needs will be embraced.
      5. All employees working within Tax2u Ltd will have relevant qualifications, skills and experience and will have completed the Tax2u’s learning and development programme.

9. Confidentiality & Data Protection:

9. 1. Information disclosed by the customer will be kept confidential and shared only with relevant staff providing the Service as agreed.
   2. All information retained by the Tax2u Ltd will be processed strictly in accordance with the provisions of the Data Protection Act 1998 and its successors. Such information shall be held solely for the purposes of fulfilling the contract.
   3. Tax2u Ltd will not transmit any personal data held on behalf of the client except where a) The transfer is a necessary part of the work undertaken to fulfil the contract or b) There is a requirement to do so by operation of law. For example, if there is a situation where concerns are raised regarding the safety and well-being of the customer, or for the person for whom the service is provided.

10. Events outside of Tax2u’s Control:
    
    1. Tax2u Ltd will always endeavour to deliver the Services as agreed but we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&C’s that is caused by an event or circumstances outside our control. In such circumstances Tax2u Ltd will contact the customer as soon as reasonably possible to notify the customer that our obligations under these T&C’s will be suspended for the duration of the event outside our control. If the event outside our control continues for 4 (four) weeks, we have the right to terminate the contract without further liability to the customer (except that we will refund the customer any amounts paid in respect of Services not performed at that time).

11. Complaints And Disputes:
    
    1. The Tax2u team will always aim to deliver excellence however there may be times when the customer is not happy with the service provided by the Tax2u Ltd. Tax2u Ltd has a complaints procedure. A copy will be issued with the proposal. This procedure sets out the process for making a complaint and the amount of time you should expect to wait for a full response and investigation.
    2. If there is a dispute about the interpretation or operation of Tax2u Ltd’s service then Tax2u Ltd will make every effort to resolve the dispute when and where it arises, negotiating on the basis of good faith.

12. Cancellations & Termination:
    
    1. In the event that the direct debit for Products and Services was taken out by the customer, by mistake or the customer decides they do not require our Products and Services, we can provide a full refund provided they have notified us within 14 days of taking out the direct debit for the Service.
    2. In the event that the direct debit for Products and Services was taken out by the customer, by mistake or the customer decides they do not require our Products and Services and they notified us outside of 14 days of taking out the direct debit for the service we will cancel the direct debit but reserve the right not to provide a refund.
    3. In the event that the customer is not a direct debit customer but is opting for our one-off service, details of which can be found in our Product Page, and they send us their information and have done this by mistake or have changed their mind about using our services the customer has 14 days from the date they send us their first piece of information to cancel this service. Tax2u Ltd will not charge you for the work carried out to date.
    4. In the event that the customer is not a direct debit customer but is opting for our one-off service, details of which can be found in our Product Page, and they send us their information and have done this by mistake or have changed their mind about using our services and they notify us about cancellation and/or termination of our service outside of 14 days from the date they send us their first piece of information, Tax2u Ltd reserve the right to charge the customer for the services carried out to date in accordance with clause 4 (Payment).
    5. Where the customer has a monthly direct debit for services they may cancel the service by notifying Tax2u Ltd in writing at the address above giving 14 days’ notice.
    6. All work undertaken up to receiving cancellation must be paid for within the notice period.
    7. Tax2u Ltd may terminate the service for any good reason within 14 days, giving written notice to the customer.
    8. Tax2u Ltd may, at the customer’s expense charge any costs relating to the winding up of any work being carried out as part of the services including, but not limited to, fees, court or tribunal costs or any other reasonable third party liabilities.
    9. The client must contact tax2u directly to cancel their subscription payment.  Cancellation can not be accepted other than direct contact with tax2u. All cancellation must be in writing via letter or email.  If the client is unable to prove that the cancellation has been made then the subscription will continue until tax2u receive’s a written request from the client to cancel the subscription.  
    10. Tax2u will cancel the client subscription as soon as the request has been made and any repayment due will be refunded within 7 days of request.
    11. Tax2u does not accept any third party cancellation as this creates increased costs for tax2u i.e. bank or merchant chargebacks. If a merchant requests a charge back the client is to notify their bank or merchant to reverse the charge back as tax2u does not accept this as formal notification to terminate the subscription. 
    12. Any refund due will be sent directly to the client upon the client providing their bank details for the repayment to be made. Repayment will be made within 7 days of the bank details being received by tax2u.

13. Force Majeure:
    
    1. Tax2u Ltd will always endeavour to deliver the services as agreed but we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&C’s that is caused by an event or circumstances outside our control. In such circumstances Tax2u Ltd will contact the Customer as soon as reasonably possible to notify them and our obligations under these T&C’s will be suspended for the duration of the event outside our control. If the event outside our control continues for 4 (four) weeks, we have the right to terminate the contract without further liability to the customer (except that we will refund any amounts paid in respect of services not performed at that time).

14. Severance:
    
    1. If any term or provision of these T&C’s is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these T&C’s had been agreed with the invalid, illegal or unenforceable provision eliminated.

15. Governing Law And Jurisdiction:
    
    1. Any disputes or claims arising out of or in connection with these T&C’s of business shall be governed by and construed in accordance with the law of England and Wales.

16. Money Laundering:
    
    1. To help Tax2u Ltd guard against financial crime we are obliged to comply with the Money Laundering Regulations 2007, the Proceeds of Crime Act 2002, and the Terrorism Act 2000.
    2. These require Tax2u Ltd to carry out identity verification checks before allowing the use of the service. Tax2u Ltd may request and retain from you such information and documentation as we require for these purposes, and/or make searches of appropriate databases, and to report, in accordance with the relevant legislation and regulations. Carrying out an identity verification check will place a soft footprint on your credit file however it will not affect your credit rating in any way. If we cannot adequately confirm your identification in accordance with this legislation we reserve the right to refuse you use of the service.  We have a duty under section 330 of the Proceeds of Crime Act 2002 to report to the National Crime Agency (NCA) if we know, or have reasonable cause to suspect, that you or anyone connected with your business are or have been involved in money laundering. Failure on our part to make a report where we have knowledge or reasonable grounds for suspicion would constitute a criminal offence.
17. How to contact Tax2u Ltd:
    
    1. If  the Customer, has any questions or any complaints, we ask them to please contact us
    2. If the customer wishes to contact us, or if any clause in these T&C’s requires the customer, to give us notice in writing, it can be sent to Tax2u Ltd by e-mail at [email protected] We will confirm receipt by contacting the customer in writing. If we have to contact the customer or give them notice in writing, Tax2u Ltd will do so by e-mail or by pre-paid post to the address they provide to us in the online registration of their account (or any other address they have notified to us subsequently).
18. Accepting Tax2u’s Terms & Conditions (T&C’s):
    
    1. By sending us their information to complete their Tax Return Tax2u Ltd will initiate their Services to the Customer. Once services are initiated then these T&C’s shall come into full affect.
    2. By accepting Tax2u’s Terms & Conditions (T&C’s) described in this document you also are accepting our Privacy Policy and Communication Policy that you may read on their correspondent pages linked.